TERMS OF SERVICE - SMARTONE360 CONNECT

Effective Date: 2026-10-11

Version: 1.0

These Terms are the agreement between SMARTTECH SOLUTIONS ("SMARTTECH", "we") and the business that uses SmartOne360 Connect ("you"). By creating an account or using the service you accept them.

1. The service

SmartOne360 Connect is a web service that helps a business send approved messages to customers who have agreed to receive them, and reply to customers, through WhatsApp using the business's own WhatsApp Business number.

SmartOne360 Connect is an independent product of SMARTTECH. It is not made, endorsed or sponsored by Meta Platforms or WhatsApp. WhatsApp is a service of Meta and is governed by Meta's own terms and policies, which you must also follow.

2. Who may use it

• The service is for businesses with a valid GST registration. You must give your GSTIN, and we check it.
• The person who signs up must be authorised to bind the business.
• Everything you give us must be true and kept up to date.
• You are responsible for everything done through your account, including by your team members. Keep passwords and verification codes private. We will never ask for them on WhatsApp or by email.

3. Connecting your WhatsApp number

• You connect your own WhatsApp Business account and number. It stays yours; we do not own it.
• Connecting gives us a secure access token so the service can send and receive on your behalf. You can disconnect at any time from your WhatsApp settings at Meta, and we may disconnect when your service ends.
• Meta decides what its platform allows. Meta can restrict, limit or close a WhatsApp account, change its rules and prices, or reject a message template. We are not responsible for those decisions.

4. Customer consent and acceptable use

You must follow these rules, which protect your customers and your number.

1. Consent first. Send marketing messages only to people who have clearly agreed to receive them. A phone number on a bill is not consent.
2. STOP always wins. If a customer asks to stop, you must not send them marketing messages, and the service will block them.
3. No misuse. Do not send spam, unlawful, misleading, abusive or adult content, or anything that breaks Meta's policies or the law. Do not collect or use phone numbers you have no right to use.
4. Approved templates. Marketing and business-initiated messages use templates that Meta must approve.
5. Limits we apply. To protect everyone, the service sends only within set hours (currently 10:00 to 20:00 Indian time), limits how many offers one customer receives in 30 days, and may pause a campaign if many customers opt out. We may change these limits.
6. You are responsible for the content of your messages and for having a lawful basis to message your customers.

5. Plans, usage and payment

• Subscription. You pay the monthly price of your plan, shown on our pricing page, plus applicable taxes. Each plan includes a number of SmartOne360 platform messages and team users.
• Platform messages. A platform message is a campaign message confirmed as delivered. The allowance is counted per calendar month in Indian time and does not carry over. Replies in the inbox, consent confirmations and verification codes do not count.
• Extra messages and the wallet. Messages beyond the allowance are charged at the plan's per-message rate from a prepaid wallet. If the allowance is used up and the wallet cannot cover the next message, the message is not sent and the campaign pauses until you add funds.
• Wallet rules. The wallet never goes negative. Money is set aside when a message is queued and charged when it is delivered; if it fails, the amount is released. Credits we give you free of charge cannot be exchanged for cash.
• Meta's charges are separate. WhatsApp messaging is charged by Meta directly to you through your own payment method with Meta. We do not collect or settle Meta's charges.
• Price changes. We may change prices or plans with at least 30 days' notice before your next billing period.

6. Starting, cancelling and refunds

• Your subscription renews each month until you cancel. You may cancel at any time; it ends at the end of the period you have paid for.
• Fees for a period already started are not refunded, except for a duplicate or wrong charge.
• If a payment fails, your account is marked as payment due. If it is not paid within 7 days, we may suspend sending until it is paid. Suspension for late payment stops sending only; we do not delete your data because of it.

7. Your data

• Your business data and your customers' data stay yours. We use them only to run the service for you, as set out in our Privacy Policy.
• For your customers' personal data, you decide why and how it is used and we process it on your instructions. You are responsible for having the right to give us that data.
• When your service ends, you may ask for your data. We delete your business data after 90 days, except records the law requires us to keep.

8. Availability and support

We aim to keep the service available but do not promise it will always be uninterrupted or error-free. We may carry out maintenance. Support is by email at info@smarttechsolutionscbe.in during business hours.

9. Suspension and ending

We may suspend or end your access, with notice where we can, if you break these Terms, put customers or the service at risk, do not pay, or if the law or Meta requires it. You may stop using the service at any time. Sections that by their nature should continue (payment, data, liability, disputes) continue after the service ends.

10. Ownership

The service, its software, design and name belong to SMARTTECH. We give you a limited, non-exclusive right to use it for your business while these Terms apply. You may not copy it, resell it, or try to break into it.

11. What we do not promise

The service is provided "as is". We do not promise that messages will reach every customer, that Meta's platform will always be available, or that any result, sales or reach will follow from using it.

12. Limit of our responsibility

To the extent the law allows, SMARTTECH is not liable for indirect or consequential loss, loss of profit, or loss caused by Meta or other third parties. Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim.

13. If you cause us loss

You will compensate us for loss and costs we suffer because of messages you send without proper consent, content you send, or your breach of these Terms or the law.

14. Changes to these Terms

We may update these Terms. We will publish the new version with its date and, for material changes, tell you before they apply. If you keep using the service after that date, you accept the new Terms.

15. Governing law and disputes

These Terms are governed by the laws of India. The courts at Coimbatore, Tamil Nadu have exclusive jurisdiction. We will first try to resolve any dispute by talking to you.

16. Contact

SMARTTECH SOLUTIONS, Proprietor: SELVARAJ, GSTIN 33JJFPS4758N1ZB

2/40, Murugan Kovil Street, New Palathurai Village, Madukkarai, Coimbatore, Tamil Nadu 641105, India

Email: info@smarttechsolutionscbe.in

Phone: +91 6379461815